Expectation: Drop everything else and work continuously to resolve. An outage means that some piece of infrastructure that the community relies on is down. A P0 issue is more urgent than simply blocking the next release.
Example P0 issues:
- the build is broken, halting all development
- the website is down
- a vulnerability requires a point release ASAP
Expectation: Continuous status updates. P1 bugs should not be unassigned. Most P1 bugs should block release.
Example P1 issues:
- data loss error
- important component is nonfunctional for important use cases
- major performance regression
- security related issues (CVEs)
- failing postcommit test
- flaky test
Expectation: Most tickets fall into this priority. These can be planned and executed by anyone who is interested. No special urgency is associated, but if no action is taken on a P2 ticket for a long time, it indicates it is actually just P3/nice-to-have.
Example P2 issues
- typical feature request
- bug that affects some use cases but don’t make a component nonfunctional
- ignored (“sickbayed”) test
Expectation: Nice-to-have improvements.
Example P3 issues
- feature request that is nice-to-have
- ticket filed as P2 that no one finds time to work on
Expectation: Nice-to-have improvements that are also very small and easy. Usually it is quicker to just fix them than to file a bug, but the Jira can be referenced by a pull request and shows up in release notes.
Example P4 issues
- spelling errors in comments or code
Last updated on 2021/01/27
Have you found everything you were looking for?
Was it all useful and clear? Is there anything that you would like to change? Let us know!